Returns & Exchanges

1. What is the deadline to make a change or return?

If you are not satisfied with your purchase, you can return the items in their original condition and packaging within 15 days of receiving them, and we will issue the corresponding refund. For the returns made and not contemplated in the regulations on Distance Selling, the monetary value of the products that you have returned to us will be reimbursed, at the price you purchased them. This includes the items on offer.

Click here if you want to make a change

2. Will I recover my money in the case of a return?

Of course yes. At AllNewrock we understand that if you have received any of our products and for whatever reason it is not to your liking, you are entitled to the refund of the amount paid. For us the satisfaction of our customers is the first thing as shown by the opinions we receive from them. Only the articles of the CUSTOM MADE section or similar are not refundable nor do they allow size changes to be included in a custom manufacturing process

In the event that the payment has been made by bank transfer, card we can make an entry in the account that you indicate. If you wish we can also issue a voucher for the amount paid for a future purchase. If the payment has been made through PayPal, we can make the payment to your account.

3. How should I change or return an item?

To make a change or return, you always have to contact us to be authorized. For this you can do it from your account or from our contact form indicating your name and order number.

In all cases, the items must be returned in their original condition, which includes labels and any packaging. For example, the shoes must be returned together with the original shoe box. All products will be inspected upon return.

If you are not satisfied with the products you have purchased, you can return the product and obtain a refund of the price of the returned product or make a change. If the change consists of a change of model, you must pay the price difference that exists between them. Returns that have not been authorized by email by the company New Rock will not be accepted. For a return you must contact us within 15 days after the delivery of the products to you. The product must return it in its original packaging and in perfect condition. Products with a custom manufacturing process are not allowed to be returned: (marked as Custom Made in the article's form)